Mark from MS Ball has been cleaning our windows every week for 20 years. Until he turned up to be photographed, we had never actually met him. His days start very early, and ours don't. Dave, who runs the Original Flower Stall, is a much more familiar figure to any of you who live in Winchester. He's something of a city icon, has been selling us flowers for years and proved a very willing model. Billy and Vicky Lao are the alterations duo from The Oriental Tailor. Any hem or tuck or nip or new zip or lengthen or shorten has invariably been done by their skilled hands. Sarsen Press print our Pocket Guides. This is another Winchester institution. Rosie helps us with our digital strategy, which essentially means she sets us challenging homework and we think of dog eating based excuses. Anything going in or out of the building has been carried by one of our amazing crew of couriers. The shop wouldn't run without the occasional injection of caffeine for which we thank all the local coffee shops, but in particular the lovely Laura from Coffee Lab. And finally, our extremely heartfelt thanks to Phil the Cardboard (he does have a surname). Here is a generous, friendly man who is a real friend of the shop, lugging industrial quantities of recycling to his commodious lorry.