Ups & Downs Card

How do I know when my order has been shipped?

As soon as your order has been dispatched, you will be sent an email to confirm that it's on its way. You can track your order using the tracking number on this email. You can also trace the order by logging in to your Hambledon account.

How long does delivery take and cost?

UK Mainland Delivery (inc. Northern Ireland):

Standard is free of charge for all orders over £100(£4.95 for orders less than £100) and takes 3-5 working days

Express is £6.95 and takes 1-2 working days

UK Highlands and Islands is £9.95

Non-UK Delivery:

European Standard Delivery is £15

U.S.A Standard Delivery is £20

Rest of the World Standard Delivery is £25

Please note that this charge includes delivery only, therefore non-EU customers will be responsible for import duties and local taxes.

All orders are shipped with DHL, DPD or Royal Mail (apart from perfumes which are shipped with DPD) and require a signature on receipt, unless specified otherwise. Once shipped, you will be sent your tracking number and you will be notified of your parcel's progress by either text or email. DHL also allow you to manage your delivery, including requests to leave parcels in a safe place/ with a neighbour and to arrange re-delivery.

Delivery charges for large items will have to be arranged on a cost basis. Please ring us on 01962 890055 for details.